GENERAL TERMS AND CONDITIONS OF USE

Last Updated: October 14, 2026

These General Terms and Conditions of Use (“Terms”) govern the access to and use of the Software as a Service (SaaS) platform and custom software development services provided by WSF TECNOLOGIA, registered under CNPJ/MF No. 54.492.026/0001-23, headquartered in the City of São Paulo, State of São Paulo, Brazil.

By registering, accessing, or using the Platform, the User acknowledges having read, understood, and agreed to be fully bound by these Terms.

1. ELIGIBILITY AND REGISTRATION

1.1. Minimum Age: The use of WSF Tecnologia's services is strictly restricted to individuals with full legal capacity, aged 18 (eighteen) years or older, or duly represented legal entities.

1.2. Accuracy of Information: The User agrees to provide accurate, current, and true registration data (name, email, and phone number), assuming full civil and criminal liability for its authenticity.

1.3. Account Confidentiality: Access to the account is personal and non-transferable. The User is solely responsible for maintaining the confidentiality of their credentials and must immediately notify WSF Tecnologia of any unauthorized use.

2. BUSINESS MODEL AND FREE TRIAL

2.1. Services Provided: WSF Tecnologia offers solutions under the Software as a Service (SaaS) model and custom software development services for B2B (business) and B2C (end consumer) clients.

2.2. Registration and Free Trial: Initial registration on the Platform is free of charge. WSF Tecnologia grants a 7-day free trial period for testing the services' features.

2.3. Plan Subscription: After the 7-day trial period expires, continued access to features requires choosing and subscribing to a plan, which may be billed monthly or annually.

3. PAYMENTS, CANCELLATION, AND REFUND POLICY

3.1. Financial Processing: All payments and financial transactions are processed through an integration with the payment processor Stripe. WSF Tecnologia does not store or process credit card or banking details on its own servers.

3.2. Cancellation: The User may request cancellation of their subscription at any time via the account panel or by emailing suporte@wsftecnologia.com.br. Cancellation will prevent automatic renewal for the subsequent billing cycle.

3.3. Refund and Withdrawal Policy:

B2C Subscriptions (Consumers): The legal right of withdrawal applies under Article 49 of the Brazilian Consumer Defense Code (CDC), guaranteeing a full refund if requested within 7 (seven) calendar days of the first paid subscription.

Monthly Plans: Cancellation stops future charges. There will be no proportional refund for the current month after the legal withdrawal period, and access will remain available until the end of the paid period.

Annual Plans: In case of early cancellation of an annual plan before the end of the 12-month period, any refund of unused amounts will be subject to a 20% (twenty percent) compensatory penalty fee on the remaining balance to cover administrative and operational costs.

4. INTELLECTUAL PROPERTY

4.1. System Ownership: All source code, software architecture, designs, interfaces, algorithms, trademarks, logos, trade names, and content on the Platform belong exclusively to WSF TECNOLOGIA.

4.2. License to Use: WSF Tecnologia grants the User a limited, revocable, non-exclusive, non-transferable license to use the Platform during the active subscription period.

4.3. User Content: The User retains all intellectual property rights to trademarks and files uploaded to the Platform (e.g., logos). By uploading a logo, the User grants WSF Tecnologia a limited license to display it solely within the User's account interface for personalization purposes.

5. CODE OF CONDUCT AND PROHIBITED USES

The User is strictly prohibited from engaging in the following actions, under penalty of immediate suspension or permanent account termination, without prejudice to civil and criminal sanctions:

Account Sharing: Allowing multiple third parties to use the same individual user account;

Reverse Engineering: Reverse engineering, decompiling, copying, altering, or creating derivative works from WSF Tecnologia’s software;

Unauthorized Automation: Utilizing bots, scrapers, spiders, or automated tools to crawl or extract data from the Platform;

Illegal Practices and Forbidden Content: Uploading, storing, transmitting, or sharing files or data through the Platform that contain:

Erotic, pornographic, or adult content;

Exclusively political or religious advertising/materials;

Hate speech, discrimination, criminal acts, copyright infringement, or any activity non-compliant with Brazilian law.

6. SERVICE LEVEL AGREEMENT (SLA) AND LIMITATION OF LIABILITY

6.1. Availability: WSF Tecnologia uses commercially reasonable efforts to maintain Platform availability at 99.9% (ninety-nine point nine percent) during each calendar month.

6.2. SLA Exclusions: The uptime guarantee described in section 6.1 does not apply to downtime resulting from:

Force majeure or fortuitous events;

General internet infrastructure or third-party data center failures (e.g., AWS);

Scheduled maintenance communicated in advance;

User misuse or equipment/connection incompatibility.

6.3. Liability Cap: In no event shall WSF Tecnologia be liable for indirect damages, lost profits, or data loss. Any proven legal liability shall be capped at the total amount paid by the User to WSF Tecnologia in the 3 (three) months preceding the event.

7. MODIFICATIONS TO TERMS

7.1. WSF Tecnologia reserves the right to amend these Terms at any time. Updated versions will take effect upon posting on the Platform and prior email notification to Users.

8. GOVERNING LAW AND JURISDICTION

8.1. These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil.

8.2. The Courts of the Judicial District of São Paulo/SP, Brazil shall have exclusive jurisdiction over any disputes arising from these Terms.